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privacy Policy
Introduction
The Herbal Realm ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit theherbalrealm.com, make purchases, book services, or communicate with us. If you disagree with its terms, please discontinue use of our site.
SMS Communications
When you expressly opt in, The Herbal Realm may send recurring text messages concerning appointment scheduling, reminders, renewal notices, missed-call follow-up, administrative support, order updates, or offers you requested. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to receive texts is not a condition of purchase.
Information We Collect
We collect personal information that you voluntarily provide when you register, place an order, book a consultation, subscribe to communications, contact us, or participate in events, including:
IP address, browser type, and device information collected automatically
Full name and email address
Phone number and shipping/billing address
Payment details (processed securely via third-party processors — we do not store raw card data)
Order history and product preferences
Health-related information voluntarily shared during consultations (used solely for your wellness session)
IP address, browser type, and device information collected automatically
How We Use Your Information
To process and fulfill orders, including payment and delivery
To schedule and deliver herbal consultations and clinic appointments
To communicate regarding orders, appointments, and your account
To send promotional emails and wellness content (opt out at any time)
To improve our website, products, and services
To comply with legal obligations and protect against fraud
Cookies & Tracking Technologies
Our website uses cookies and analytics tools to enhance your browsing experience, remember preferences, and analyze traffic. You may control cookie settings through your browser; disabling cookies may affect site functionality.
Sharing of Information
SMS consent and mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. This includes text-message originator opt-in data and consent, which will not be sold, rented, shared, or transferred to any third party for marketing. We do not sell, trade, or rent personal information. We may share limited information with trusted service providers only as necessary to operate our website, process payments, fulfill orders, schedule appointments, deliver requested communications, or comply with law. Service providers may include:
Payment processors (e.g., Stripe, PayPal) for secure transactions
Shipping carriers and fulfillment partners for order delivery
Email marketing platforms for opted-in communications
Scheduling platforms (e.g., Acuity Scheduling) for consultation bookings
Analytics providers to understand site performance
All third-party partners are contractually required to maintain confidentiality and use data only for their designated purpose.
Your Data Rights
You may request access, correction, deletion, or portability of your personal data, subject to legal and recordkeeping requirements. You may opt out of promotional emails through the unsubscribe link. You may opt out of text messages at any time by replying STOP and request assistance by replying HELP. We will respond to privacy requests within a reasonable period.
Data Security Practices & Retention
We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or loss. These data security practices include access controls, secure service providers, and reasonable protections appropriate to the information we process. No method of internet transmission or electronic storage is completely secure, so absolute security cannot be guaranteed. We retain information only as long as reasonably necessary for the purposes described in this policy or as required by law.
Children's Privacy
Our website is not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have done so, contact us immediately and we will delete it.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.
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