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privacy Policy

Introduction

The Herbal Realm ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit theherbalrealm.com and make purchases or book services. If you disagree with its terms, please discontinue use of our site.

Information We Collect

We collect personal information that you voluntarily provide when you register, place an order, book a consultation, subscribe to communications, contact us, or participate in events, including:

IP address, browser type, and device information collected automatically

  • Full name and email address

  • Phone number and shipping/billing address

  • Payment details (processed securely via third-party processors — we do not store raw card data)

  • Order history and product preferences

  • Health-related information voluntarily shared during consultations (used solely for your wellness session)

  • IP address, browser type, and device information collected automatically

How We Use Your Information

  • To process and fulfill orders, including payment and delivery

  • To schedule and deliver herbal consultations and clinic appointments

  • To communicate regarding orders, appointments, and your account

  • To send promotional emails and wellness content (opt out at any time)

  • To improve our website, products, and services

  • To comply with legal obligations and protect against fraud

Cookies & Tracking Technologies

Our website uses cookies and analytics tools to enhance your browsing experience, remember preferences, and analyze traffic. You may control cookie settings through your browser; disabling cookies may affect site functionality.

Sharing of Information

We do not sell, trade, or rent your personal information. We may share data with trusted service providers including:

  • Payment processors (e.g., Stripe, PayPal) for secure transactions     

  • Shipping carriers and fulfillment partners for order delivery

  • Email marketing platforms for opted-in communications

  • Scheduling platforms (e.g., Acuity Scheduling) for consultation bookings

  • Analytics providers to understand site performance

All third-party partners are contractually required to maintain confidentiality and use data only for their designated purpose.

Your Data Rights

You may request access, correction, deletion, or portability of your personal data at any time. You may also opt out of marketing communications via the unsubscribe link in any email. We will respond to all requests within 30 days.

Security & Retention

We implement commercially reasonable security measures to protect your information. No method of internet transmission is 100% secure, and we cannot guarantee absolute security. Data is retained only as long as necessary for the purposes outlined in this policy or as required by law.

Children's Privacy

Our website is not directed to individuals under 13. We do not knowingly collect personal information from children. If you believe we have done so, contact us immediately and we will delete it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted with a revised effective date. Continued use of our website constitutes acceptance of the updated policy.

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Disclaimers

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