Free Shipping on Most THR orders over $100!
Shipping & Returns Policy
Overview
At The Herbal Realm, we are committed to delivering your herbal products safely and efficiently. This Shipping & Returns Policy outlines our processes, timelines, and guidelines for domestic shipments and product returns. By placing an order on theherbalrealm.com, you agree to the terms described below.
Free Shipping Offer
Enjoy FREE standard shipping on all orders of $100.00 or more. Some restrictions may apply. Orders below the threshold are subject to standard shipping rates calculated at checkout based on order weight and destination.
Consult a Licensed Healthcare Provider
We strongly encourage all clients to maintain a relationship with a licensed medical doctor. Before beginning any herbal regimen recommended during a consultation, consult your primary care physician, especially if you have existing health conditions. Seek emergency medical care immediately for any medical emergency — do not rely on herbal consultations for urgent health situations.
Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding federal holidays) from the time of order confirmation. Orders placed on weekends or holidays will begin processing on the next available business day.
During peak seasons, promotional periods, or high-volume periods, processing times may be extended. You will be notified via email if there is a significant delay in processing your order.
Shipping Methods & Estimated Delivery Times
We currently ship to addresses within the contiguous United States. Estimated delivery times after processing are as follows:
Standard Shipping: 5–7 business days
Expedited Shipping: 2–3 business days (available at checkout for an additional fee)
Overnight Shipping: 1 business day (available at checkout for an additional fee, where applicable)
Delivery estimates are provided by the carrier and are not guaranteed. The Herbal Realm is not responsible for delays caused by the carrier, weather conditions, natural disasters, customs processing, or other factors beyond our control.
Shipping Confirmation & Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package in real time. If you do not receive a shipping confirmation within 5 business days of placing your order, please contact us.
Shipping Address Accuracy
It is the customer's responsibility to ensure that the shipping address provided at checkout is complete, accurate, and up to date. The Herbal Realm is not responsible for orders shipped to an incorrect address provided by the customer. If an order is returned to us due to an incorrect or incomplete address, we will contact you to arrange re-shipment; additional shipping charges may apply.
Lost, Stolen, or Damaged Packages
If your package is marked as delivered but has not been received, we recommend:
Checking with neighbors, building management, or other household members
Waiting 24–48 hours, as carriers occasionally mark packages as delivered before actual delivery
Contacting the carrier directly with your tracking number to file a claim
If your order arrives damaged, please photograph the damaged packaging and product immediately and contact us within 5 business days of delivery with your order number and photos. We will work with you to resolve the issue.
The Herbal Realm is not responsible for packages lost or stolen after confirmed delivery. We strongly recommend shipping to a secure location.
Return Eligibility
Due to the perishable and personal-use nature of herbal and wellness products, all sales are generally considered final. However, we will accept returns or issue replacements in the following circumstances:
The product arrived damaged or broken
You received the wrong item(s)
The product is defective or significantly different from its description
To be eligible for a return or replacement, you must contact us within 5 business days of delivery and provide your order number, a description of the issue, and supporting photographs where applicable.
We are unable to accept returns on products that have been opened, used, or tampered with unless the product was received in a damaged or defective condition.
Non-Returnable Items
The following items are not eligible for return or exchange under any circumstances:
Opened or partially used products
Products purchased during clearance or final sale promotions
Gift cards and digital products
Products not in their original packaging
Consultation bookings and appointment fees (see Cancellation Policy)
Refunds
Once a return has been approved and the item(s) have been received and inspected, we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used at purchase. Please note:
Original shipping charges are non-refundable unless the return is due to our error
Return shipping costs are the responsibility of the customer unless the item was received damaged or incorrect
Refund processing times may vary depending on your bank or card issuer
Exchanges
We do not offer direct product exchanges at this time. If you would like a different product, please return the eligible item (per our return policy) and place a new order for the desired item.
Cancellations
Orders may be cancelled within 12 hours of placement, provided they have not yet been processed or shipped. To request a cancellation, contact us immediately with your order number. Once an order has been processed or shipped, it cannot be cancelled — please refer to our return policy in that case.
For consultation appointment cancellations, please provide at least 24 hours' advance notice. Cancellations made with less than 24 hours' notice may result in forfeiture of your booking fee. Please refer to our Cancellations page for full details.
International Shipping
At this time, The Herbal Realm primarily ships within the United States. If you are interested in international shipping, please contact us prior to placing an order to inquire about availability, rates, and any customs or import restrictions that may apply to herbal products in your country.
Contact for Shipping & Returns
For all shipping and returns inquiries, please contact us through the Contact Us page on our website at theherbalrealm.com. Please include your order number, full name, and a description of your concern for the fastest resolution.
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